Privacy Policy

Effective date: 16 March 2026

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Bright Minds Consulting (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, store and handle personal information, including sensitive information, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

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1) What information we collect

We may collect personal information such as:

• Name, email address, phone number, organisation/school details

• Booking and service-related details you provide via Wix Bookings

• Communications with us (emails, messages, forms)

We may also collect sensitive information (for example, health information or information relevant to psychological services) only where it is reasonably necessary for our services and generally with your consent, or as otherwise permitted by law.

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2) How we collect information

We collect information when you:

• Make an enquiry or submit a form on our website

• Book or request services using Wix Bookings

• Communicate with us by email, phone, or other channels

• Use our website (see “Analytics and cookies” below)

If you provide information about someone else, you confirm you have their permission to do so.

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3) Why we collect, use and hold information

We collect, use and hold personal information to:

• Provide and manage bookings and services

• Communicate with you about enquiries, appointments, and service delivery

• Maintain appropriate records and administration

• Improve our services and website

• Comply with legal and regulatory obligations
   

4) Disclosure of personal information

We may disclose personal information to:

• Wix (including Wix Bookings) to operate our website and manage bookings

• Service providers who help us operate our business (e.g., website hosting, email/IT providers)

• Professional advisers (e.g., accountants, legal advisers) where necessary

• Regulators, courts, law enforcement, or others where required or authorised by law

We do not sell your personal information.
 

5) Sensitive information

Where we handle sensitive information (including health information), we take additional care and use it only for purposes directly related to providing our services, unless you consent to another use or disclosure or it is otherwise permitted by law.

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6) Analytics and cookies

We use analytics tools such as Google Analytics to understand website traffic and improve our website. These tools may use cookies and similar technologies to collect information such as your device type, browser, pages visited, and time spent on pages.

You can manage cookies through your browser settings. Disabling cookies may affect website functionality.

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7) Overseas disclosure

Some providers we use to run our website and services (including Wix and analytics/IT providers) may store or process information outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled in a manner consistent with Australian privacy requirements.

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8) Data security and retention

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. We retain information only as long as needed for the purposes described in this policy and to meet legal, accounting, or reporting requirements, after which we take reasonable steps to destroy or de-identify it.

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9) Access and correction

You may request access to the personal information we hold about you and request corrections. To make a request, contact enquiries@brightmindsconsulting.com.au.

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10) Complaints

If you have a privacy complaint, contact us at enquiries@brightmindsconsulting.com.au and we will respond within a reasonable time. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

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12) Changes to this policy

We may update this Privacy Policy from time to time. The latest version will be published on www.brightmindsconsulting.com.au and will apply from the effective date shown above.